frequently asked questions

learning more about photoreflect?

how does this all work?
what do the storefronts look like?
what makes PhotoReflect different from other online photography solutions?
what do I need to do to set up?
I am not located in the United States. Will PhotoReflect work for me?
what are the fees associated with PhotoReflect?
I use DARKROOM software, how is PhotoReflect different for me?
I use DARKROOM software. Do I need to download an update?

getting started?

when do I get paid?
can I use a PhotoReflect storefront on my own website and/or can I use my own URL?
how do I cancel my PhotoReflect account?
I need more help! Who can I talk to?

print & product fulfillment

what lab takes my order?
how can I ensure the lab offers the high quality I demand and my customers deserve?
how long does it take for an order to be fulfilled and shipped?
can I fulfill orders myself?

customer queries

my customer is seeing a charge from PhotoReflect on their credit card
my customer wants to cancel their order
my customer wants to return their order or wants a refund
my customer wants a partial refund (not 100%)
my customer's purchase was printed with an issue, is broken or is incorrect

 

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