frequently asked questions

learning more about photoreflect?

how does this all work?
what are the hardware requirements?
what do the storefronts look like?
what makes PhotoReflect different from other online photography solutions?
what do I need to do to set up?
I am not located in the United States. Will PhotoReflect work for me?
what are the fees associated with PhotoReflect?
I use DARKROOM software, how is PhotoReflect different for me?
I use DARKROOM software. Do I need to download an update?

getting started?

when do I get paid?
can I use a PhotoReflect storefront on my own website and/or can I use my own URL?
how do I cancel my PhotoReflect account?
I need more help! Who can I talk to?

print & product fulfillment

what lab takes my order?
how can I ensure the lab offers the high quality I demand and my customers deserve?
how long does it take for an order to be fulfilled and shipped?
can I fulfill orders myself?

customer queries

my customer is seeing a charge from PhotoReflect on their credit card
my customer wants to cancel their order
my customer wants to return their order or wants a refund
my customer wants a partial refund (not 100%)
my customer's purchase was printed with an issue, is broken or is incorrect


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